FAQ

We are located in London, Ontario.

No, we do not sell any prescription drugs online. We only sell products that are approved by the Ontario College of Pharmacists for sale online. Any of the medication that we do sell is over-the-counter (OTC), which means it can be bought at a Canadian pharmacy without requiring a prescription from your doctor.

We sell skin care products, green and natural products, baby and kids products, hair care products, cosmetics, fragrances, over-the-counter medicine, medical supplies, vitamins, supplements, diabetic supplies, ostomy supplies, and more. Browse around our store.

If you can’t find the product you’re looking for, let us know!

Our customers shop at UniversityPharmacy.ca for convenience and the friendliest customer service. We have one of the largest selection of health and beauty products online in Canada, and we offer quick shipping on orders across Canada, throughout continental U.S.A. and overseas.

We currently accept Visa, MasterCard, American Express and PayPal. If you would like to pay using PayPal, please make your order online. We  only accept Canadian and American credit card numbers over the phone and will be processed manually. You can also pay for your transaction with PayPal: no PayPal account is needed!

At UniversityPharmacy.ca, we aim to be the friendliest company you’ve ever shopped at. We secure all of your private information using strong encryption technology, and your information is always transferred using secure lines. We will never sell or give your private information to any third party.

You will be charged tax based on the destination province or territory that your order is being shipped. Orders shipped to the USA are not subject to any tax. When you complete your order, we will calculate the required tax based on your shipping location.

As soon as you make your order, you’ll receive an order confirmation email from us to let you know that we received your order. You’ll receive another email when your order is being processed, which means that it is being picked and packed. Finally, you’ll receive one more email to let you know when we’ve shipped your order! If you have a question about the status of your order, please reply to your order update email (you can also email us at csr@universitypharmacy.ca). Providing us with your order ID (which you can find in your order confirmation emails) will allow our customer care team to help you more quickly.

Didn’t receive an email confirmation for your order? Please check your “Spam” or “Junk Mail” folder. Feel free to call us to confirm your order or check on its status.

You will receive notification emails as the status of your order changes, . These emails will indicate when we received your order, when your order was processed, and when we shipped your order. You can view the status of past and current orders by clicking on the “Login” text at the top of every page. You will be taken to your Dashboard, where you are able to view all your current and past orders. We welcome you to reply to any of your order update emails (or you can reach us at csr@universitypharmacy.ca) if you have any questions about your order. Please have your order ID (which you can find in your order confirmation emails) ready to help us find your records quickly!

We can, in most cases, edit the shipping address information associated with an order. Once an order has entered the processing stage, however, we are not able to guarantee any additions or changes to the products ordered.

We ship to all locations in Canada and the United States that are served by Canada Post, Purolator and USPS, with the exception of American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.). We also ship to most other countries in the world.

Orders typically take 1 to 3 business days to be packaged and shipped. Please note that the shipping times are based on the date the package leaves our location, not from when you make the order. Days are measured in business days, not including weekends or holidays. Shipping to the US takes approximately 2-5 weeks with expedited shipping. (May take longer to Hawaii, Alaska, military addresses and other non-standard addresses). Expedited shipping takes approximately 2-14 days in Canada.

Once your order has been shipped, you will receive your tracking code. Use this number to track your shipment online or reply to any of your order update emails. Our customer care team will be happy to help you track your order!

Your privacy is very important to us. In order to protect your identity and financial information, all communications between you and our servers is encrypted. Our servers are secured using leading security software and your medical and financial information is protected using the best security possible.

No, we do not like spam either, and we have a strict policy against sending unsolicited emails. If you’d like to receive offers or newsletters from us, you can sign up at your convenience. If you’d like to unsubscribe from our newsletter, please email us at unsubscribe@universitypharmacy.ca

If you aren’t signed up for our newsletter, then you’ll only receive notification emails from UniversityPharmacy.ca when you place an order. Those emails are just to keep you up to date on the status of your order.

Of course – we also offer PayPal as a method of payment. If you’d prefer to give us your credit card information over the phone, you can call us at 1-519-661-4058 to place your order with one of our friendly customer care staff.

If you are logged in to your UniverstyPharmacy.ca account, the items you add to your shopping cart will be available on any browser and computer on which you use your UniversityPharmacy.ca account. The items will only be removed when you check out or remove them from from your cart manually.

However, if you are not logged in to your UniversityPharmacy.ca account, UniversityPharmacy.ca remembers the items you have added to your shopping cart for 14 days, and only on the browser and computer on which you added the items.

If you create an account or login with items in your cart, UniversityPharmacy.ca will automatically link your cart contents to your account and retain the contents on any browser or computer on which you are logged in to that account.