Privacy & counselling

University Pharmacy collects only what we need to fill prescriptions, deliver OTC orders, and contact you — name, phone, email, address, and the health details you give us (allergies, Rx numbers, family members).

We handle personal health information under Ontario’s Personal Health Information Protection Act (PHIPA) and PIPEDA. Staff at the pharmacy you choose can see your request so they can care for you. We don’t sell your information.

A pharmacist must review every prescription and, when needed, counsel you before you take it. Approving a refill in this app is a request, not a guaranteed fill. If something isn’t appropriate, we will call you and you won’t be billed.

Card details are not collected through this app’s request forms. The pharmacy will confirm any balance and arrange payment separately. Do not put card numbers or security codes in messages, notes or photos.

You can ask us to correct or delete account details that aren’t required to keep a legal pharmacy record. Email info@universitypharmacy.ca.