Once tracking information is assigned to your order, it will be sent to you via email. There may be a delay of 12-24 hours before the carrier posts initial tracking updates. Several days can pass between delivery scans and expected delivery dates are subject to change at the carrier level.

We ship within Canada and the USA, except for Alaska, American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Hawaii. Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.). We also ship to the UK, Australia and New Zealand. 

Please feel free to contact us for more information.

There are many reasons why disruptions in the supply chain occur, including manufacturing issues, supplier and price changes, increased demand, ...

We do our best to always have the products listed in stock.

Our Customer Care team is available to help you with this support request. Please contact our Customer Care team for assistance in the event of damaged deliveries. Have your order ID (which you can find in your order confirmation emails or online account My Orders) ready to help us find your records quickly.

Contact our Customer Care Team in writing to returns@universitypharmacy.ca. You must include your order number, name of item(s) and quantity you wish to return.

We will advise on eligibility for return and next steps going forward.